Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a refund under the following conditions:

1. Eligibility for Refund

To be eligible for a refund, please ensure that:

The item was purchased within the last 14 days
The item is unused, in its original condition, and in the original packaging
You provide proof of purchase (order number, receipt, or invoice)

2. Non-Refundable Items

The following items are non-refundable:

Gift cards
Customized or personalized products (Shirts with a Number or a Name)
Items marked as “final sale” or “non-returnable”

3. Return Process

To start a return, please contact our customer service at [your email address]. Once your return is approved, you will receive instructions on how and where to send the package.

Return shipping costs are:

Covered by us only if the item is defective or incorrect
Otherwise, to be paid by the customer

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

The refund will be processed to your original method of payment
Depending on your bank or credit card provider, the refund may take 5–10 business days

5. Damaged or Incorrect Items

If you received a damaged or incorrect product, please contact us within 7 days of delivery with clear photos and a description of the issue. We will arrange a replacement or a full refund, including return shipping.

6. Late or Missing Refunds

If you haven’t received a refund yet:

First, check your bank account again
Then contact your credit card company—it may take some time before your refund is officially posted
If you’ve done all of this and still have not received your refund, please contact us at kits4baller@gmail.com